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Newmedica provides a range of services for NHS CCGs, NHS Trusts and Foundation Trusts, and other providers of NHS-funded services.

Our ophthalmology services include:

  • Cataract surgery
  • Glaucoma management
  • Oculoplastic and lacrimal surgery
  • YAG laser capsulotomy and peripheral iridotomy
  • Medical retina

As well as:

  • First appointments within 4 weeks for all patients
  • One-stop appointments for quick access to care for patients
  • Local consultant-led and delivered service
  • 98% overall satisfaction from patients (Newmedica customer satisfaction survey Jan 18 – Jan 19)

Service details


Newmedica undertakes an initial triage of all referrals to identify the condition or subspeciality.

This triage processing stage allows patients to be managed in the most appropriate way, ensuring faster and better clinical outcomes as well as improving future capacity planning. 

A detailed list of inclusion and exclusion conditions is agreed with each CCG prior to commencement of the service.

Outpatient clinics

The core of Newmedica's service is outpatient based.
We provide a high-quality, efficient outpatient service. Our first imperative is to ensure that each patient is seen in an appropriate outpatient clinic and that the correct treatment plan, follow-up plan, or discharge decision is made.

The service can be delivered from dedicated community locations or a space within an existing primary care location that Newmedica equip and staff. 

Newmedica deliver subspecialist clinics wherever possible, incorporating the necessary diagnostics as part of a one-stop appointment. The majority of our clinics are consultant delivered, while glaucoma monitoring clinics operate with a virtual specialist decision for all patients.

Where patients require surgical treatment, Newmedica deliver dedicated pre-operative and post-operative clinics. Outpatient clinics are run through Newmedica's bespoke clinical software, designed specifically to enhance the efficiency of our processes.

Clinical pathways

Glaucoma outpatients

Around 50% of patients assessed in the triage process have conditions within the glaucoma subspeciality.

Newmedica has been providing glaucoma services to NHS CCGs, NHS Trusts and Foundation Trusts since its inception in 2007. Fully compliant with NICE guidelines, this flagship glaucoma service is an innovative and cost-effective solution for CCGs. 

The Newmedica glaucoma service delivers a full set of diagnostic tests in a one-stop appointment. Each appointment provides visual acuity, Humphrey Visual Field testing, intraocular pressure measurement, slit-lamp examination, and fundus imaging. The appointment lasts 45-60 minutes. All data collected is then reviewed in a virtual clinic by a specialist ophthalmologist for decision-making.

Medical retina outpatients

A significant proportion (20-30%) of patients assessed in the triage process have conditions within the medical retina subspeciality.

Newmedica delivers high volume subspecialist medical retina clinics which include OCT scanning and full assessment by a consultant with retinal subspecialist training. Appointments are delivered on a one-stop basis.

In delivering dedicated medical retina services, Newmedica is also able to focus and co-ordinate closely with hospital teams for wet AMD assessment and treatment, and with diabetic screening teams.

Surgery and treatment

A minority of the outpatient activity will convert to some form of treatment and/or surgery. In addition, there may be patients who can be placed directly onto a treatment pathway at the triage stage.

The main high-volume treatment pathways are:

  • Cataract surgery including pre- and post-operative assessment
  • YAG laser treatment
  • Oculoplastic and lacrimal surgeries

General outpatients

All other patients identified as suitable are seen in high-volume general ophthalmology consultant clinics. All patients are assessed by a consultant, and wherever possible, all diagnostics are undertaken within the appointment as far as is practical. These clinics also deliver YAG laser treatments and minor operations.

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