If you wish to make a comment or complaint about your treatment with Newmedica Services, please see the leaflets available in the waiting room. For additional leaflets, please ask a member of our team.

Our complaints policy ensures your concerns are investigated and that you are given a full and prompt reply. The leaflet outlines our patient complaints procedure and gives you advice on how to get a satisfactory response to your concerns.

Any complaint that we receive is treated in confidence. We undertake to investigate all complaints courteously and sympathetically and to provide a rapid response.

For further information, please contact the Newmedica Governance Team:

Governance Team
Newmedica
Castleworks
21 St George’s Road
London SE1 6ES

Or you can email your feedback directly to: [email protected]