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Coronavirus - How we are managing our services

Coronavirus

The safety of our patients and staff will always be our first priority. Following the Government & NHS England guidelines in respect to the Coronavirus outbreak we temporarily postponed our non-urgent, elective services such as Cataract Surgery. Read more about the Government’s advice on coronavirus here.

Now that elective services across the country are starting to resume, we will be in contact with you shortly to inform you of the changes we have implemented to keep you as safe as possible during your visit.

We will discuss our next available appointment and treatment dates with you and ask some simple screening questions regarding any potential exposure you may have had to the coronavirus. It is important that you let us know if you are self-isolating or a member of your family is self-isolating or if you have a new dry cough or a temperature.

If you are in a vulnerable group or have been advised to stay at home by your doctor it is especially important you contact us. We can talk to you about the importance of your appointment and explain the measures we have in place in our hospitals to keep you safe during your treatment.

Keeping you safe during your visit

We are limiting the number of patients that are in our clinics to adhere to social distancing guidelines. This means that we are asking that you attend alone unless you need someone to assist you.

During your visit we will ask you to keep 2 metres apart from other people, apart from the clinical team who will be delivering your care. Rest assured that all our staff will have the appropriate Personal Protection Equipment at all times to ensure your safety.

Upon arrival outside the clinic please call us on the number on your appointment letter to let us know you’ve arrived and we will call you back when it’s time to come in.

Upon entry into the clinic we will:

  • Provide alcohol gel hand sanitiser
  • Provide you with a face mask if you don’t have one already
  • Take your temperature
  • Ask you screening questions

If you have any questions or concerns please don’t hesitate to give the team a call on their direct number under the location page on the website.