Contact us

How we're managing our services


Last updated 26/04/22

We are open and treating patients as normal with additional safety measures in place.

All of our eye health clinics and surgical centres are open.

In line with official guidance we continue to maintain all necessary safety measures to keep our patients and staff safe.

Safety is our priority

So, to help keep our patients and colleagues as safe as possible, we have put in place a number of safety measures.

We are accepting referrals through the normal local CCG channels or directly (if appropriate) by secure email, or fax 0207 924 6262.

All new referrals will be clinically triaged, and patients will be contacted to discuss next steps.

Our COVID-19 safety procedures

During this difficult time, we appreciate that many patients may have concerns about their safety when receiving care. So, to avoid unnecessary worry, we have introduced changes to the way we treat patients to ensure their safety at all times.

Depending on your eye condition and treatment plan, your pre-operative assessment will now either take place at the service or via a virtual consultation. We operate in standalone clinics away from unwell patients or wards and our dedicated clinics and environments mean we can control the flow of patients, adhere to social distancing guidelines, and ensure our environments are regularly cleaned.

Here are some examples of the way we’re keeping our patients safe:

  • We prefer if you can attend on your own in order to limit the number of people in our clinic, however if you do want to bring someone to support you it is possible to do so.
  • We ask you to maintain space between other people, except from the clinical team who will be delivering your care.
  • Upon entry to the clinic, we will provide you with hand sanitiser and a face mask.
  • Every member of the Newmedica team will always wear appropriate PPE.

For surgical patients we have additional safety measures in place based on NHS recommendations:

Surgical patients may be asked to undertake a lateral flow test on the morning of their surgery and provide evidence of a negative test.

A member of the Newmedica team will talk each patient through all requirements before they are asked to attend any face-to-face appointments, so they feel comfortable and safe.


  • What is my risk of getting COVID-19?

    While it’s not currently possible to eliminate the risk of catching COVID-19 during your visit, our teams are taking every possible measure to minimise your risk of infection. Our staff have been trained on how to limit the spread of the virus, with additional safety measures including

    • Frequent hand washing
    • Social distancing within our services
    • After each patient is seen, we disinfect the testing equipment ready for the next appointment
    • Regular deep cleaning of our buildings
    • Use of personal protective equipment (PPE)
    • COVID-19 testing for staff where required

    Your surgeon will discuss the benefits and risks of surgery, as part of your shared decision-making, before going ahead with your appointment. This will include consideration of any risk to you from delaying treatment.

  • I have an appointment, but I don’t feel well, what should I do?

    If you have an appointment booked, but you are not feeling well or have Covid symptoms, we ask that you don’t come in until you are feeling better. We can rearrange your appointment to a later date.

  • How should I prepare for my operation?

    What to do if you are offered a new date for your operation

    If you have concerns about the timing of your operation, you should discuss them with your surgeon. You might want to ask about:

    • The benefits and risks of the procedure
    • The risks of catching COVID-19
    • Your risk from any pre-existing medical conditions
    • The possible side effects of the proposed operation
    • Alternative options for treatment, including non-surgical care or no treatment
    • Any further treatment after the operation that may be required and how you can access it

    COVID-19 screening

    Prior to your appointment we will ask you if you have any COVID-19 symptoms such as a high temperature, continuous cough, shortness of breath or loss of taste or smell. If you have any symptoms you will be asked to self-isolate and follow government advice. We will rearrange your appointment once you no longer have symptoms and you’re feeling better.

    If you are coming in for surgery we may ask you to undertake a lateral flow test.

  • What will happen on the day of my surgery?

    In order that we can limit the numbers of people in our building we prefer if you are able to attend your appointment on your own, however if you do want someone to accompany you or need a carer to support you, please let the service know prior to the day of your appointment.

    You will be asked to come to the entrance of the clinic where a clinic assistant will be there to meet you (they will be wearing personal protective equipment).

  • What will happen after my operation?

    Once your surgery is completed a nurse will explain what you’ll need to do when you get home. They will then escort you to the reception area where you can call your driver to collect you. You will be asked to sanitise your hands before you leave the clinic. You will also be provided with an emergency number in case you need to speak to someone outside of office hours

    Aftercare and follow-up appointments

    A member of the team will call you the next working day after your surgery to check on your recovery and answer any questions you may have. You will be provided with a follow-up appointment 4-6 weeks after your surgery to ensure your eye has healed. This will most likely be via a virtual consultation online or via your optician.