During this difficult time, we appreciate that many patients may have concerns about their safety when receiving care. So, to avoid unnecessary worry, we have introduced changes to the way we treat patients to ensure their safety at all times.
Depending on your eye condition and treatment plan, your pre-operative assessment will now either take place at the service or via a virtual consultation. We operate in standalone clinics away from unwell patients or wards and our dedicated clinics and environments mean we can control the flow of patients, adhere to social distancing guidelines, and ensure our environments are regularly cleaned.
Here are some examples of the way we’re keeping our patients safe:
- We prefer if you can attend on your own in order to limit the number of people in our clinic, however if you do want to bring someone to support you it is possible to do so.
- We ask you to maintain space between other people, except from the clinical team who will be delivering your care.
- Upon entry to the clinic, we will provide you with hand sanitiser and a face mask.
- Every member of the Newmedica team will always wear appropriate PPE.
For surgical patients we have additional safety measures in place based on NHS recommendations:
Surgical patients may be asked to undertake a lateral flow test on the morning of their surgery and provide evidence of a negative test.
A member of the Newmedica team will talk each patient through all requirements before they are asked to attend any face-to-face appointments, so they feel comfortable and safe.