How we're managing our services


Last updated 28/06/22

Safety is our priority

All our eye health clinics and surgical centres are open.

In line with official guidance, we continue to maintain all necessary safety measures to keep our patients and staff safe.

To help us do this we have put a number of safety measures in place.

We are accepting referrals through the normal local CCG channels or directly (if appropriate) by secure email, or fax 0207 924 6262.

All new referrals will be clinically triaged, and patients will be contacted to discuss next steps.

Our COVID-19 safety procedures

We appreciate that many patients may have concerns about their safety when receiving care. So, to avoid unnecessary worry, we have systems in place to ensure your safety at all times.

Depending on your eye condition and treatment plan, your pre-operative assessment will take place at the services or via a virtual consultation. Our dedicated clinics and environments mean we can control the flow of patients, and ensure our environments are regularly cleaned.

Here are some examples of how we’re keeping our patients safe:

  • Upon entry to the clinic, we’ll ask you to sanitise your hands

  • You may be asked to wear a face mask

  • Every member of the Newmedica team will always wear appropriate PPE

For surgical patients
You may be asked to undertake a lateral flow test on the morning of your surgery, your clinic will let you know if this is necessary.

A member of the Newmedica team will talk each patient through all requirements before they are asked to attend any face-to-face appointments, so they feel comfortable and safe.


What is my risk of getting COVID-19?

While it’s not currently possible to eliminate the risk of catching COVID-19 during your visit, our teams are taking every possible measure to minimise your risk of infection. Our staff have been trained on how to limit the spread of the virus, with additional safety measures including

  • Frequent hand washing
  • After each patient is seen, we disinfect the testing equipment ready for the next appointment
  • Regular deep cleaning of our buildings
  • Use of personal protective equipment (PPE)
  • COVID-19 testing for staff where required

I have an appointment, but I don’t feel well, what should I do?

If you have an appointment booked, but you’re not feeling well or have COVID symptoms, we ask that you don’t come in until you’re feeling better. We can rearrange your appointment to a later date.

What will happen on the day of my surgery?

So that we can limit the numbers of people in our building we prefer if you are able to attend your appointment on your own, however if you do want someone to accompany you or need a carer to support you, please let the service know prior to the day of your appointment.

You will be asked to come to the entrance of the clinic where a clinic assistant will be there to meet you (they will be wearing personal protective equipment).