We encourage patients to provide feedback on our service by using our patient feedback survey or Friends and Family Questionnaire. These questionnaires are available at all of our clinic sessions and can be provided to all our patients at the end of their appointment.
The feedback we receive from these surveys remain anonymous and is reviewed monthly as well as quarterly. This information is used to identify any changes that need to be made to the service we offer.
If you prefer, you can call the service manager on the number on your appointment letter. If you do not wish to feedback directly to the service manager, you can contact the Newmedica Governance Team on 0207 871 6600. They will be able to contact the right individual to deal with your concern so that we can deal with any feedback and resolve any issues as quickly as possible.